Many customers do not know how Keen rates an Advisor with their point system. Below is a list of how points are affected by ratings.  I hope this can give customers insite in providing their Advisor with the right rating.

Event Rating Result
Each missed call*: minus 2 points
Each 15 minutes**: plus 2 points
Each 5-star rating: plus 2 points
Each 4-star rating: plus 1 point
Each 3-star rating: 0 points
Each 2-star rating: minus 1 point
Each 1-star rating: minus 2 points
Each customer acquired***: plus 3 points